Privacy Policy cuan128 —
Malaysia User Data Protection

1. Introduction & Policy Scope

This Privacy Policy is issued by cuan128 ("we", "our platform") and applies to all users who visit, register, or use any services offered through the cuan128.onl website and its associated mobile apps.

We take our privacy protection responsibilities very seriously. This document has been prepared to provide full transparency about our data management practices and to ensure Malaysian users understand their rights under the Personal Data Protection Act 2010 (PDPA 2010).

By using the cuan128 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the platform.

2. Information We Collect

Cuan128 collects various types of information to enable us to provide a safe, responsible, and high-quality service to users. This information is divided into two main categories:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, gender, email address, Malaysian mobile number.
• KYC verification documents: A copy of your MyKad or passport, proof of address, and any other supporting documents required for identity verification.
• Financial information: Bank account number, bank name, and digital wallet details for deposit and withdrawal processing purposes.
• Communications: Any messages, queries, or feedback you send to the cuan128 customer support team.

2.2 Information Collected Automatically

• Technical data: IP address, web browser type, operating system, and screen resolution.
• Usage data: Pages visited, session duration, games played, and interaction patterns within the platform.
• Device data: Unique device identifiers, hardware information, and device language settings.
• Cookie data: Information collected through session and persistent cookies for the purposes stated in Section 6.

Data Type	Purpose of Collection	Retention Period
Registration Information	Identity verification, account management	Throughout active account + 7 years
KYC Documents	AML/KYC compliance, age verification	5 years after account closure
Transaction Records	Financial processing, internal audit	7 years (legal requirement)
Game Activity Log	Dispute resolution, security	2 years
Technical Data & Cookies	Platform optimization, security	13 months (cookies) / 1 year (logs)

3. How We Use Your Information

All information we collect is used solely for legitimate purposes as stated below. cuan128 does not use user data for purposes unrelated to platform operations without your consent:

• Account management: Creating and managing user accounts, processing registrations, and verifying identity through the KYC process.
• Transaction processing: Facilitating deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Platform security: Detecting and preventing fraud, money laundering, unauthorized access, and any suspicious activity.
• Customer support: Responding to inquiries, resolving technical issues, and providing user assistance through 24/7 support channels.
• Service improvement: Analyzing usage patterns to improve platform design, introduce new features, and enhance the overall user experience.
• Service communications: Sending important notifications related to your account, security updates, terms changes, and promotional information (where you have given consent).
• Legal compliance: Fulfilling applicable legal and regulatory obligations in Malaysia, including reporting requirements to the relevant authorities when necessary.

4. Data Sharing & Disclosure

Cuan128 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in certain limited circumstances, we may need to share your information with the following parties:

4.1 Third-Party Service Providers

We partner with trusted service providers to support platform operations, including payment processors (FPX, DuitNow, and digital wallets), cloud service providers, identity verification companies, and gaming software providers. All third parties are bound by strict data confidentiality agreements and are only permitted to use your data for the specific purposes defined.

4.2 Legal Authorities

Cuan128 will disclose user information to competent authorities, including the police, regulatory bodies, or courts, when required to do so under applicable Malaysian law, including but not limited to the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.

4.3 Business Transfers

In the event of a company merger, acquisition, or business asset transfer, user data may be transferred as part of those business assets. Users will be notified in advance should this occur, and your privacy rights will continue to be protected by the new party.

5. Data Security

Protecting user data is cuan128's highest priority. We implement multiple technical and organizational security measures to safeguard your information against unauthorized access, use, disclosure, modification, or destruction.

The security measures we employ include:

• 256-bit SSL/TLS encryption for all data communications between client and server.
• Encryption of sensitive data stored in databases using the AES-256 standard.
• Two-factor authentication (2FA) for access to user accounts and internal systems.
• Multi-layered firewalls and intrusion detection/prevention systems (IDS/IPS) operating 24/7.
• Regular security audits by independent third parties and up-to-date security certifications.
• Mandatory data security training for all staff with access to cuan128 systems.
• A clear security incident response procedure to handle any data breaches swiftly and effectively.

In the event of a material data breach affecting user information, cuan128 will notify affected users and the relevant authorities within the timeframe required by applicable law.

6. Use of Cookies & Tracking Technologies

Cuan128 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Gathering information on how users interact with the platform to help us identify areas for improvement.
• Functional Cookies: Storing user preferences such as language and display settings to deliver a more personalized experience.
• Analytics Cookies: Used to analyse platform traffic and usage patterns on an aggregated, anonymous basis for service improvement purposes.

You can control and manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality and user experience of the cuan128 platform.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a cuan128 user have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data under certain circumstances permitted by law.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict how we process your data.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact the cuan128 team by email at [email protected]. We will process your request within 14 business days and may require identity verification before fulfilling it.

8. Data Retention & Deletion

Cuan128 retains users' personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the period required under applicable Malaysian law. Our data retention schedule is set out in Section 2 of this document.

When a user account is closed — whether at the user's request or by cuan128's decision — we will retain the data necessary for legal compliance and the resolution of any outstanding disputes. Data that is no longer required will be securely deleted or anonymised in accordance with our data management procedures.

9. Children's Privacy

The cuan128 platform is not intended for individuals under 18 years of age. We do not knowingly collect any personal data from children or minors. Should we discover that personal data from an individual under 18 has been collected, we will take immediate steps to delete that information and close the relevant account.

10. Privacy Policy Changes

Cuan128 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business operations. Any material changes will be communicated to users via in-platform notifications or registered email at least 14 days before taking effect.

The effective date of the latest version of the Privacy Policy will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the cuan128 platform after any changes take effect will be considered acceptance of the latest version of this Privacy Policy.